Refund & Cancellation Policy

Transparent, fair, and automated protection for your astrological consultations.

Last updated: September 2026

Overview

At AstroKalpita, we are committed to delivering authentic, compassionate Vedic astrological guidance. We respect your time and investments, which is why we enforce a clear, automated refund guarantee powered directly by Razorpay.

1. Astrologer No-Show Guarantee (100% Refund)

If an astrologer fails to join your scheduled consultation within the grace period (15 minutes), or if the consultation cannot be fulfilled due to technical issues on our end:

  • An automatic 100% full refund is initiated immediately via our Razorpay payment reconciliation engine.
  • No customer intervention or dispute filing is required.
  • A formal refund confirmation email with your Razorpay Refund ID will be dispatched to your registered address.

2. Free Rescheduling Policy

We understand that unexpected schedule changes happen. You are entitled to 1 free reschedule per consultation:

  • Cutoff Window: Rescheduling must be requested at least 2 hours prior to the scheduled start time directly from your dashboard.
  • New Slot Selection: You can select any open calendar slot within the next 14 calendar days.
  • Requests made within 2 hours of the session cannot be rescheduled because the astrologer's working window has already been dedicated to you.

3. Client No-Show & Completed Consultations

If the client fails to connect to the consultation room within the grace window and did not reschedule in advance, the astrologer's reserved time and preparation cannot be reclaimed. Consequently, client no-show sessions are non-refundable.

Additionally, once a consultation is conducted and completed, the service fee is non-refundable as the time and astrological analysis have been delivered.

4. Refund Settlement & Bank Timelines

All refunds are issued to the original payment method used during checkout (UPI, Debit/Credit Card, Net Banking) via Razorpay.

  • UPI: Usually credited within 24 to 48 hours.
  • Credit/Debit Cards & Net Banking: Typically reflected in 5 to 7 business days, subject to your issuing bank's processing cycles.

5. Questions & Support

If you have questions about a payment or need assistance with your booking, our support team is available Monday to Sunday from 11:00 AM to 9:00 PM IST at admin@astrokalpita.com or via WhatsApp at +91-6291811378.